Shipping policy

Souls Loud, we take care to prepare and ship every order as smoothly as possible so your purchase reaches you safely and on time.

Orders are generally processed within 2–5 business days after payment has been successfully confirmed. Processing times do not include weekends or public holidays. During sales, holidays, product launches, or other high-demand periods, additional processing time may be required.

Once your order has shipped, you will receive a confirmation email with tracking information whenever tracking is available. Please allow 24–72 hours for the shipping carrier to update the tracking status after your order has been dispatched.

Estimated delivery times may vary depending on your location, selected shipping method, carrier operations, weather conditions, customs processing, and other circumstances outside our control. Any delivery dates provided during checkout are estimates and cannot always be guaranteed.

Please review your shipping address, apartment or unit number, postal code, and contact information carefully before completing your order. Souls Loud is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges, when applicable, are the responsibility of the customer.

If your tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, or your local carrier first. If you still need assistance, contact our support team.

For shipping-related questions, please contact us at soulsloudca@outlook.com.