Refund policy

Souls Loud, we want every order to arrive exactly as expected. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order so we can review your return request.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition. Any original tags, packaging, or accessories included with the product should also be returned. Items that show signs of wear, washing, stains, odors, alterations, or customer-caused damage may not qualify for a return.

Certain products, including personalized, customized, or made-to-order items, may not be eligible for return unless they arrive damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, please email us with your order number and clear photos of the issue. We will review your request and provide the most appropriate solution.

Return shipping costs are generally the responsibility of the customer unless the return is caused by an error on our part. Original shipping charges are non-refundable.

Once your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds will be sent to your original payment method. Depending on your bank or payment provider, additional processing time may be required.

Please contact us before sending any product back so we can provide the correct return instructions.

For return or refund assistance, contact us at soulsloudca@outlook.com.